MO. - FR. 08:30 - 12:30 HRS / 14:00 - 17:30 HRS

Frequently Asked Questions

  • Payment methods
  • international orders
  • Value added tax
  • return
  • Money back?
  • Repairs / Complaints offers the following payment methods:

(bank transfer in advance only)

In the course of one working day you will receive our order confirmation with all bank details by email and can then conveniently initiate your transfer. As soon as the invoice amount has been credited to our Account has been credited, we will execute the delivery.

SOFORT payment (Klarna)

99% of all online accounts in Germany can use Sofort-Überweisung. You don't have to log in. Your log-in data will not be stored. The bank transfer works exactly like any other online wire transfer you make. As soon as has received the payment confirmation from Sofort-Überweisung, the order will be prepared for shipment and ...and sent it to you.

Credit card

Once you have chosen the credit card payment method, you will be redirected to HEIDELPAY's secure portal after you have placed your order. You will be step by step through the payment process. As soon as the payment process has been successfully completed, the goods will be shipped as soon as possible.


Once you have chosen the PayPal payment method, you will be redirected to the secure PayPal portal after you have placed your order. You will be step by step through the payment process. As soon as has received the payment confirmation from PayPal, the order will be prepared for shipment and is dispatched.

On account

In individual cases, we reserve the right to carry out credit checks via Bürgel Wirtschaftsinformationen GmbH & Co KG. We also reserve the right to cancel the order to a different method of payment. In this case, we will inform you by e-mail as part of our order confirmation.

Do you also accept international orders? accepts orders from all over the world. For transport costs please refer to our Delivery and Shipping cost table. If the desired delivery country is not indicated, please send us an email to: [email protected]

Value added tax
All prices include the currently valid German VAT, which is always shown separately on all order confirmations and invoices.

VAT - Deliveries to EU countries - Indication of UID
If a valid sales tax identification number is available, deliveries to EU countries can be made without German sales tax. Please send us your UID number in a separate Email to [email protected] The UID will be checked by the Federal Ministry of Finance. If it is valid, we will exempt the order from VAT. The Order in our online shop is for technical reasons initially recorded with 19% VAT. The VAT of 19% paid by PayPal or credit card will be refunded if the UID is valid immediately. If payment is made in advance, our separately sent order confirmation shall apply.

VAT - Deliveries to Switzerland and other countries outside the EU
Deliveries to Switzerland are made without German value added tax. The customs clearance costs are already included in the transport costs.

Can I return an item without any problems?
You can return any product within 14 days of receipt. Data carriers such as DVDs and videos can only be returned with undamaged sealing foil or undamaged seal. For further details, please refer to our General Terms and Conditions and the section Right of Withdrawal

How do I get my money back?
We will refund the purchase price of the returned goods. Please make a brief note of the reason for the return. Upon receipt of the return shipment, we will issue a corresponding credit or debit note. Cancellation document, which we will send you by email. Then please let us know to which account we should transfer the refund. You can also use your credit for a further order i'll leave it with us. recommends that you keep the receipt of the return parcel until you have received our Credit note/cancellation invoice received by email.

What happens if an item is defective?
In the unlikely event that an item is defective, damaged during transport or similar, please contact our customer service immediately. This takes care of the fastest possible replacement of your device or professional repair.

We ask for your understanding that we can only carry out an exchange or a free repair for you in the event of actual defects.

Our AGB's apply supplementarily
(Link to AGB's)

Otherwise, we would like to recommend the following links for more information about routing and woodworking: 2018