Right of withdrawal for consumers
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
at which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and they are delivered uniformly;
at which you or a third party designated by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
at which you or a third party designated by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must (sauter GmbH, Arzbergerstraße 4, 82211 Herrsching at Ammersee, Phone number: +49 (0) 8152 92898-81 Email address: info@sautershop.de) inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, although it is not mandatory.
You can also electronically fill out and submit the sample withdrawal form or another clear statement on our website (www.sautershop.de). If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by email).
To comply with the withdrawal period, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you revoke this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to revoke this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may refuse the refund for goods that can be shipped in packages until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods that can be shipped by parcel service to us or to sauter GmbH, Arzbergerstraße 4, 82211 Herrsching immediately and in any case no later than 14 days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods that can be shipped by parcel service before the 14-day deadline expires.
You bear the direct cost of returning goods that can be shipped by parcel as well as the direct cost of returning goods that cannot be shipped by parcel.
You are only responsible for any potential loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to inspect their condition, properties, and functionality.
Grounds for exclusion or termination
The right of withdrawal exists not in contracts...
for the delivery of goods that are not prefabricated and for which an individual selection or determination by the consumer is decisive for their manufacture or which are clearly tailored to the personal needs of the consumer;
for the delivery of goods that can quickly perish or whose expiration date would be quickly exceeded;
Regarding the delivery of alcoholic beverages, whose price was agreed upon at the time of contract conclusion, but which can only be delivered at least 30 days after the contract is concluded and whose current value depends on market fluctuations that the entrepreneur has no control over;
for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in contracts...
for the delivery of sealed goods which are not suitable for return due to reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods, if after delivery they have been mixed inseparably with other goods due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Withdrawal form
If you want to cancel the contract, please fill out the following form and send it back to us using the contact options above.