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Dispute settlement platform

"Online dispute resolution pursuant to Art. 14(1) ODR-VO."

Complaints / Dispute resolution
As an online trader, we are obliged to inform you that the European Commission
has had an online platform for out-of-court dispute resolution from 15 February 2016.

Online settlement of disputes pursuant to Art. 14 para. 1 ODR-VO:
This gives consumers the opportunity to resolve disputes in connection with their
Online ordering, initially without the intervention of a court of law to clarify.
The dispute resolution platform is available under the external link https://ec.europa.eu/consumers/odr/ reachable.