Dispute settlement platform
"Online dispute resolution pursuant to Art. 14(1) ODR-VO."
Complaints / Dispute resolution
As an online trader, we are obliged to inform you that the European Commission
has an online platform for out-of-court dispute resolution from 15 February 2016.
Online settlement of disputes pursuant to Art. 14 para. 1 ODR-VO:
This gives consumers the opportunity to resolve disputes in connection with their
Online ordering, initially without the intervention of a court to clarify.
The dispute resolution platform is available under the external linkhttps://ec.europa.eu/consumers/odr/reachable.