MO. - FR. 08:30 - 12:30 HRS / 14:00 - 17:30 HRS

Right to return goods

Revocation instruction

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (sauter GmbH, Arzbergerstraße 4, 82211 Herrsching,, phone: 08143/99129-0) inform you by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to revoke this Agreement. You can use the attached Use a model withdrawal form, but this is not mandatory. You can also use the sample withdrawal form or other unique statement on our website fill in and submit electronically. If you make use of this option, we will immediately (e.g. by e-mail) send you an Confirm receipt of such a revocation.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation

If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (excluding any additional charges arising therefrom) if you choose a different type of delivery than the cheapest standard delivery offered by us), you shall repay us immediately and at the latest within fourteen days of the day, on which we received the notification of your revocation of this contract. For this refund we use the same payment method that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged for this refund. We can refuse to repay until we have have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You have the goods immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. The deadline is if you dispatch the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

They shall be liable for any depreciation in the value of the goods only if such depreciation is not attributable to an event which, for the purpose of examining the nature, properties and functioning of the goods, has not been caused by the need to deal with them.

To the revocation form